In the self-storage industry, facility managers are charged with taking care of storage areas. A storage facility manager sometimes oversees more than one facility and works with decision-makers to ensure it is in order.
When choosing a self-storage facility manager, seek traits that'll guarantee the success of your facility.
The qualities to look out for in a storage facility manager include sales experience, good customer service skills, and the right working attitude.
Storage facility managers see to the daily maintenance and running of a rental property.
What does a storage facility manager do? A storage facility managers' job comprises supervising operations that provide storage space rentals in a facility.
Their responsibilities are ensuring security systems are functioning and storage units are clean.
Storage facility managers also sell products like tape and boxes and interact with customers. Other storage facility managers' roles could include filing invoices for clients and other relevant paperwork and handling onsite payment processes.
Quick Navigation
What are the Roles and Responsibilities of a Storage Manager?
Maintenance
When renters vacate a facility, storage facility managers supervise a maintenance crew if the facility is large or clean the facility themselves.
The property, yard, and driveways are to be checked before renting for maintenance.
Storage facility managers are also to plan for repairs and replacements and perform necessary maintenance check-up at times that won't disrupt the business.
Furthermore, facility managers will have to choose upgrade plans for infrastructure and equipment while working with decision-makers.
Sales
A storage facility manager is responsible for the facility's sales. While talking to potential tenants, answering questions online or on phone, storage facility managers should sell the facility units as clean, affordable, and safe.
The primary job of facility managers is to keep the company engaged with paying clients. Besides renting more units, storage facility managers may also rent and sell moving supplies like boxes.
A storage facility manager should have the ability to identify the benefits of property and relate to the customer that the facility can meet their needs.
Filing
Keeping records of payments and rental applications are also roles of storage facility managers.
They are responsible for safeguarding letters of eviction and complaints, keeping them safe for easy identification when needed by the client or the court.
Storage facility managers send out an overdue notice and monthly invoices; make bank deposits, and file business reports.
Marketing
Promoting the facility to reach more customers is also in a storage facility's manager job description.
By employing different marketing strategies like these and advertising in places like college campuses, moving truck rental companies, and apartment complexes where renters frequent, storage facility managers attract more customers.
Facility managers should build relationships with relocation professionals who always need storage facilities and local realtors to contact the transient population.
Emergency
Storage facility managers are involved in handling safety and security challenges. They're to plan in case pieces of equipment unexpectedly break down.
Qualities Storage Facility Managers Need to Possess
The effectiveness of storage facility managers is dependent on essential qualities or traits they need to have. These traits will determine the increase in the facility's revenue.
Below are the vital attributes to look out for in good storage facility managers.
Good Customer Service Skills
Customer service skills are essential in managing a self-storage facility. Since the storage facility managers are the first people a potential tenant meets, they have to be friendly and outgoing.
The first impression storage facility managers leave on potential tenants when they show up at your facility will determine their action course. Storage facility managers should guide current or potential clients in having a great experience.
Attention to Details
Storage facility managers who pay attention to details come in handy in your storage business success.
When choosing a storage facility manager, look out for their capability in doing the little things that give your facility an excellent curb appeal.
Get a storage facility manager who can keep the office clean and maintain pieces of equipment.
Good Working Attitude
Most people have a tight work schedule that permits them to have time for themselves, only a few hours a day when they get home. Storage facility managers need to know this.
With a desire to satisfy tenants by caring about their rental experience, good storage facility managers find ways to ensure their work is meaningful and useful.
When a storage facility manager oversees the tenants' rental experience, tenants will appreciate it. Also, good storage facility managers should have the ability to stay calm under pressure and know how to address an angry tenant.
Responsibility
Mistakes can occur that could paint a bad image of a company in a storage facility. Taking responsibility for one's error is an essential trait of a good storage facility manager.
An exemplary storage facility manager doesn't blame others for their mistakes but takes responsibility for them and finds a way to correct the error or make it right.
Ability to Build Trust
Trust plays a significant role in providing a thriving work climate in the self-storage industry. If your tenants trust and like the facility manager, they may want to stay longer in your facility.
Tenants may also develop creative ideas that'll increase the facility's revenue and share them with the facility manager when they trust them.
The ability to gain the trust of tenants is a vital trait every storage facility manager should have.
Professional Sales Experience
Your storage facility manager should be a professional salesperson. Storage facility managers ought to have the desire to rent more units to facilitate your business's growth.
What Are Public Storage Job Duties?
Public storage job duties include working as a customer service representative where you'll provide a great experience to every customer, sell products and services, and provide solutions to customers.
Final Words
Good facility management ensures flexibility and smooth business operations. Generally, storage facility managers are in charge of the upkeep and maintenance of a facility.
They play an essential role in increasing the revenue a facility gets, marketing, filing, and sales. Facility managers also care for infrastructure as well as repair damaged equipment for greater efficiency.